General Terms and Conditions

1. Supplementary agreement: an agreement whereby the consumer

acquires products, digital content and/or services in connection with a

distance contract and these matters, digital content and/or services

Through Willemijn's store are provided or by a third party on a

agreement between that third party and Willemijn's shop;

2. Reflection period: the period within which the consumer can make use of

of his right of withdrawal;

3. Consumer: the natural person who does not act for purposes that

related to his trade, business, craft or

professional activity;

4. Day: calendar day;

5. Digital content: data produced and

to be delivered;

6. Duration agreement: an agreement that aims at the regular

delivery of goods, services and/or digital content during a

certain period;

7. Durable medium: any instrument – ​​including

e-mail – which enables the consumer or entrepreneur to obtain information

which is addressed to him personally, to store in a manner that

future consultation or use during a period that is

tailored to the purpose for which the information is intended, and which

unaltered reproduction of the stored information possible

makes;

8. Right of withdrawal: the option for the consumer to withdraw the contract within the

cooling-off period to cancel the distance contract;

9. Distance contract: an agreement concluded between Willemijn's store and the consumer are closed as part of an organized

system for distance selling of products, digital content and/or

services, whereby up to and including the conclusion of the agreement, exclusively

or one or more techniques are used for

remote communication;

10. Model withdrawal form: the model withdrawal form provided in Appendix I of these terms and conditions

included European model withdrawal form;

11. Willemijn's shop: the legal entity as further defined in Article 2, which

products, (access to) digital content and/or services remotely

offers consumers as set out under these general terms and conditions

conditions;

12. Distance communication technology: means that can be

used to conclude an agreement, without the consumer

and entrepreneur do not have to be in the same room at the same time

gathered together;

Article 2 – Identity of Willemijn's shop

Entrepreneur name: Willemijn's shop

Email address: info@willemijnswinkel.nl

Chamber of Commerce number: 95279938

Article 3 – Applicability

1. These general terms and conditions apply to every offer of

Willemijn's store and every distance contract concluded between entrepreneur and consumer.

2. Before the distance contract is concluded, the text

of these general terms and conditions available to the consumer

If this is not reasonably possible, Willemijn's shop before the

distance contract is concluded, indicate how the

general terms and conditions at Willemijn's shop can be viewed and made available upon request

be sent to the consumer free of charge as soon as possible.

3. If the distance contract is concluded electronically,

deviation from the previous paragraph and before the distance contract

is closed, the text of these general terms and conditions along

be made available to the consumer electronically

in such a way that it can be easily accessed by the consumer

in a manner that can be stored on a durable medium.

If this is not reasonably possible, before the agreement is concluded,

distance is closed, it is indicated where the general

conditions can be consulted electronically and

that they may be provided electronically or by post at the consumer's request

will be sent free of charge by other means.

4. In the event that in addition to these general terms and conditions,

specific product or service conditions apply, it is

second and third paragraphs apply accordingly and the

In case of conflicting conditions, the consumer must always

invoke the applicable provision that is most favourable to him

is.

1. If an offer has a limited period of validity or is subject to

If conditions apply, this will be explicitly stated in the offer.

2. The offer contains a complete and accurate description of the

offered products, digital content and/or services. The description

is detailed enough to allow a proper assessment of the offer

by making it possible for the consumer. If Willemijn's shop uses

images, are these a true representation of the

offered products, services and/or digital content. Apparent

mistakes or obvious errors in the offer are binding Willemijn's shop is not available.

3. Each offer contains such information that it is clear to the consumer

is what the rights and obligations are that are attached to the acceptance of

the offer are connected.

1. Subject to the provisions of paragraph 4, the agreement will come into effect

status at the time of acceptance by the consumer of the

offer and compliance with the conditions set therein.

2. If the consumer has received the offer electronically

accepted, confirmed Willemijn's shop immediately by electronic means

receipt of acceptance of the offer. As long as the receipt

of this acceptance not by Willemijn's store has been confirmed, the consumer can cancel the agreement. After receiving this confirmation, it is no longer possible for the consumer to cancel the agreement.

or cancel: the consumer can use the

right of withdrawal (Article 6).

3. If the agreement is concluded electronically, Willemijn's shop

appropriate technical and organizational security measures

of the electronic transfer of data and ensures a secure

web environment. If the consumer can pay electronically,

Willemijn's store will take appropriate safety measures to this end.

4. Willemijn's store can - within legal frameworks - determine whether the consumer can meet his payment obligations, as well as

all those facts and factors that are important for a responsible

entering into the distance contract. If Willemijn's shop has good reasons not to enter into the agreement based on this investigation.

he is entitled to make a motivated order or request

refuse or attach special conditions to the implementation.

5. Willemijn's store will at the latest upon delivery of the product, service or digital

content to the consumer the following information, in writing or on

in such a way that it can be accessed by the consumer

can be stored on a durable data carrier,

send along:

1. the visiting address of the establishment of Willemijn's shop where the

consumers can go to with complaints;

2. the conditions under which and the manner in which the consumer

can exercise the right of withdrawal, or a

clear notification regarding the exclusion of the

right of withdrawal;

3. the information about guarantees and existing after-sales service;

4. the price inclusive of all taxes of the product, service

or digital content; where applicable, the costs of

delivery; and the method of payment, delivery or performance of

the distance contract;

5. the requirements for terminating the agreement if the

agreement has a duration of more than one year or

is of indefinite duration;

6. if the consumer has a right of withdrawal, the

model withdrawal form.

7. In the case of a long-term transaction, the provision in the previous paragraph only applies

applicable to the first delivery.

1. The consumer can enter into an agreement regarding the purchase

of a product during a reflection period of at least 14 (fourteen)

days to terminate without giving reasons. Willemijn's shop may

ask the consumer for the reason for cancellation, but do not provide this

require him/her to state his/her reason(s).

2. The reflection period referred to in paragraph 1 commences on the day after the

consumer, or a third party designated by the consumer in advance, who

other than the carrier, has received the product, or:

1. if the consumer orders multiple products in the same order

has ordered: the day on which the consumer, or a party ordered by him

designated third party has received the last product. Willemijn's shop

may, provided that the consumer is informed of this beforehand

clearly informed about the ordering process, a

order of multiple products with different

refuse delivery time.

2. if the delivery of a product consists of several

shipments or parts: the day on which the consumer, or a

third party designated by him, the last shipment or the last

received part;

3. for agreements for regular delivery of products

during a certain period: the day on which the consumer,

or a third party designated by him, has the first product

received.

For services and digital content not supplied on a tangible medium:

1. The consumer can enter into a service agreement and an agreement

for the supply of digital content which is not provided on a tangible medium

delivered for at least 14 days without giving any reason

dissolve. RG-store may ask the consumer for the reason of

revocation, but does not oblige him to state his reason(s).

2. The reflection period referred to in paragraph 3 commences on the day following the

concluding the agreement.

Extended reflection period for products, services and digital content that are not on

a material carrier has been supplied if no information was given about the right of withdrawal:

1. If Willemijn's shop has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form

provided, the cooling-off period expires twelve months after the end of the

original, in accordance with the previous paragraphs of this Article

specified cooling-off period.

2. If Willemijn's shop has provided the consumer with the information referred to in the previous paragraph within twelve months after the

starting date of the original cooling-off period, the

reflection period 14 days after the day on which the consumer received that information

has received.

1. During the cooling-off period, the consumer will handle the product with care.

product and the packaging. He will only unpack the product or

use to the extent necessary to determine the nature, characteristics and

to determine the functioning of the product. The starting point here is that

the consumer may only handle and inspect the product as

he would be allowed to do that in a store.

2. The consumer is only liable for any diminished value of the

product that is the result of a way of handling the product

which goes beyond what is permitted in paragraph 1.

3. The consumer is not liable for any decrease in value of the

product as Willemijn's shop did not provide him with all legally required information about the right of withdrawal before or at the time of concluding the agreement

provided.

costs thereof

1. If the consumer exercises his right of withdrawal, he reports this

within the cooling-off period by means of the model form for

revocation or in another unambiguous manner Willemijn's shop.

2. As soon as possible, but within 14 days from the day following the

paragraph 1, the consumer returns the product, or

he hands this over to (an authorized representative of) Willemijn's shop. This doesn't have to be Willemijn's store has offered to collect the product itself. The consumer has in any case observed the return period if he

returns the product before the cooling-off period has expired.

3. The consumer returns the product with all supplied accessories,

if reasonably possible in original condition and packaging, and

in accordance with the Willemijn's store provided reasonable and clear instructions.

4. The risk and burden of proof for the correct and timely exercise of the

The right of withdrawal lies with the consumer.

5. The consumer shall bear the direct costs of returning

the product. If Willemijn's store did not report that the consumer had this

must bear costs or if Willemijn's shop indicates that it will bear the costs itself,

the consumer does not have to bear the costs of return.

6. The consumer shall not bear any costs for the full or partial

supply of digital content not supplied on a tangible medium,

if:

1. he has not expressly agreed to the delivery thereof

agreed to commence compliance with the

agreement before the end of the cooling-off period;

2. he has not acknowledged that he loses his right of withdrawal upon

granting his consent; or

3. Willemijn's store failed to comply with this consumer statement.

to confirm.

7. If the consumer exercises his right of withdrawal, all

supplementary agreements dissolved by operation of law.

1. If Willemijn's shop will notify the consumer of the withdrawal

electronically, he will send it after receiving this

notification without delay an acknowledgement of receipt.

2. Willemijn's store will reimburse all payments made by the consumer, including any delivery costs by Willemijn's shop charged for the

returned product, without delay but within 14 (fourteen) days

following the day on which the consumer notifies him of the withdrawal.

Unless Willemijn's shop offers to collect the product himself, he can wait

with refund until he has received the product or until the

consumer proves that he has returned the product, to

whichever time comes first.

3. Willemijn's shop uses the same payment method for refunds that the

consumer has used, unless the consumer agrees to another

method. The refund is free of charge for the consumer.

4. If the consumer has opted for a more expensive method of

delivery than the cheapest standard delivery, Willemijn's shop the

additional costs for the more expensive method are not refundable.

Willemijn's shop may exclude the following products and services from the

right of withdrawal, but only if Willemijn's shop clearly stated this in the offer, at least in good time before the agreement was concluded:

1. Products or services whose price is linked to

fluctuations in the financial market on which Willemijn's store has no influence

has and which may occur within the withdrawal period;

2. Agreements concluded during a public auction. Under

A public auction is understood as a method of sale in which

products, digital content and/or services by Willemijn's shop becomes

offered to the consumer who is personally present or the

the opportunity to be personally present at the auction, under

under the direction of an auctioneer, and where the successful bidder

is obliged to purchase the products, digital content and/or services;

3. Service agreements, after full performance of the service, but

only if:

1. the performance has begun with express prior consent

consumer consent; and

2. the consumer has declared that he has exercised his right of withdrawal

loses as soon as Willemijn's shop has fully executed the agreement;

4. Service agreements for the provision of

accommodation, if the agreement specifies a specific date or

period of implementation is provided and other than for residential purposes,

freight transport, car rental services and catering;

5. Agreements relating to leisure activities, as in the

agreement a specific date or period of performance thereof

is provided;

6. Products manufactured according to consumer specifications, which

are not prefabricated and are manufactured on the basis of a

individual choice or decision of the consumer, or which is clearly indicated

be intended for a specific person;

7. Products that spoil quickly or have a limited shelf life;

8. Sealed products which, for reasons of health protection or

are not suitable for return due to hygiene reasons and the

seal has been broken after delivery;

9. Products which, by their nature, are irreversibly mixed after delivery

with other products;

10. Alcoholic beverages, the price of which has been agreed upon at the time of

conclusion of the agreement, but the delivery of which can only take place

take place after 14 days, the actual value of which depends

is subject to fluctuations in the market on which Willemijn's store has no influence

has;

11. Sealed audio, video recordings and computer software,

of which the seal has been broken after delivery;

12. Newspapers, periodicals or magazines, except

subscriptions to this;

13. The supply of digital content other than on a tangible medium,

but only if:

1. the performance has begun with express prior consent

consumer consent; and

2. the consumer has stated that he agrees with this

loses the right of withdrawal.

1. During the period of validity stated in the offer, the

prices of the offered products and/or services have not been increased,

except for price changes resulting from changes in

VAT rates.

2. By way of exception to the previous paragraph, Willemijn's shop products or services

whose prices are subject to fluctuations in the financial

market and where Willemijn's shop has no influence on, with variable prices

offer. This commitment to fluctuations and the fact that

Any prices stated are indicative prices and will be stated in the offer.

mentioned.

3. Price increases within 3 months after the conclusion of the

Agreements are only permitted if they are the result of

legal regulations or provisions.

4. Price increases from 3 months after the conclusion of the

agreements are only permitted if Willemijn's shop has stipulated this and:

1. these are the result of statutory regulations or provisions; or

2. the consumer has the authority to cancel the agreement

say with effect from the day on which the price increase takes effect.

5. The prices stated in the offer of products or services are

including VAT.

1. Willemijn's shop guarantees that the products and/or services meet

the agreement, the specifications stated in the offer, to the

reasonable requirements of soundness and/or usability and the

date of the conclusion of the agreement existing

legal provisions and/or government regulations. If

agreed state Willemijn's shop also ensures that the product

is suitable for other than normal use.

2. A by Willemijn's shop, its supplier, manufacturer or importer provided additional guarantee never limits the statutory rights and claims that the consumer has under the agreement against Willemijn's shop can claim if Willemijn's shop has failed to fulfill its part of the agreement.

3. Additional warranty means any obligation of Willemijn's shop,

its supplier, importer or producer in which it is supplied to the

grants the consumer certain rights or claims that go further

than what he is legally obliged to do in the event that he has failed to do so

the fulfillment of his part of the agreement.

1. Willemijn's shop will take the utmost care when receiving and executing orders for products.

and when assessing applications for the provision of services.

2. The place of delivery is the address provided by the consumer. Willemijn's shop has been announced.

3. Taking into account what is stated in Article 4 of these general terms and conditions,

conditions are stated, will Willemijn's store accepted orders with

perform with due haste but at the latest within 14 days, unless a

another delivery period has been agreed. If the delivery

experiences a delay, or if an order is not or only

if the order can be partially executed, the consumer will receive this

at the latest 14 days after he placed the order. The

In that case, the consumer has the right to cancel the agreement without

costs to terminate and right to any compensation.

4. After dissolution in accordance with the previous paragraph, Willemijn's shop the amount that the

consumer has paid will be refunded without delay.

5. The risk of damage and/or loss of products rests with

Willemijn's store until the moment of delivery to the consumer or a pre-designated representative made to Willemijn's store,

unless expressly agreed otherwise.

1. The consumer can enter into an agreement that is for an indefinite period

entered into and which aims at the regular delivery of products or

services, at all times

cancel in accordance with the terms agreed upon

cancellation rules and a notice period of no more than one month.

1. The consumer can enter into an agreement for a definite period

entered into and which aims at the regular delivery of products or

services, cancel at any time at the end of the specified term

in compliance with agreed termination rules and

a notice period of no more than one month.

2. The consumer may, in the agreements referred to in the previous paragraphs:

● cancel at any time and not be limited to cancellation on a

specific time or during a specific period;

● at least cancel in the same manner as these agreements were concluded

have entered into with him;

● always cancel with the same notice period as Willemijn has secured the shop for herself.

Extension:
1. An agreement entered into for a fixed period of time and intended to
the regular delivery of products or services may not be tacitly
be extended or renewed for a specific duration.
2. By way of exception to the previous paragraph, an agreement which
a fixed term has been entered into will be tacitly extended for a
a certain period of up to three months, if the consumer
extended agreement towards the end of the extension can
cancel with a notice period of no more than one month.
3. An agreement entered into for a fixed period of time and intended to
the regular delivery of products or services is only permitted
be tacitly extended for an indefinite period if the consumer
may cancel at any time with a notice period of no more than one
month.

Duration:
1. If an agreement has a duration of more than one year, the
consumer may terminate the agreement at any time after one year
notice period of no more than one month, unless the
reasonableness and fairness oppose termination before the end of the
postpone the agreed duration.

Article 15 – Payment

1. Unless otherwise specified in the agreement or additional
conditions, the amounts owed by the consumer must be
to be paid within 14 (fourteen) days after the commencement of the
reflection period, or in the absence of a reflection period within 14
(fourteen) days after the conclusion of the agreement. In the event of a
agreement to provide a service, this period commences
on the day after the consumer receives confirmation of the agreement
has received.
2. When selling products to consumers, the consumer may
general terms and conditions never oblige you to make an advance payment
of more than 50%. If advance payment has been agreed, the
consumer cannot assert any rights regarding the execution
of the relevant order or service(s), before the agreed
prepayment has been made.
3. The consumer has the duty to correct any inaccuracies in information provided or
provided payment details without delay To report Willemijn's shop.
4. If the consumer does not meet his payment obligation(s) in time,
satisfies, is this, after he has passed Willemijn's shop has been informed of the late payment and Willemijn's shop has granted the consumer a period of 14 (fourteen) days to meet his payment obligations after the
failure to pay within this 14-day period, on the outstanding amount
amount owed the statutory interest is due and Willemijn's shop
entitled to the extrajudicial collection costs incurred by him
to be charged. These collection costs amount to a maximum of: 15%
on outstanding amounts up to € 2,500; 10% on subsequent amounts
€2,500 and 5% on the next €5,000 with a minimum of €
40,=. Willemijn's store may deviate from this for the benefit of the consumer
amounts and percentages mentioned.

Article 16 – Complaints procedure

1. Willemijn's shop has a sufficiently publicized
complaints procedure and handles the complaint in accordance with this
complaints procedure.
2. Complaints about the performance of the agreement must be submitted within
reasonable time after the consumer has discovered the defects,
must be submitted fully and clearly described to Willemijn's shop.
3. At Complaints submitted by Willemijn's shop will be processed within 14 days
(fourteen) days from the date of receipt.
If a complaint requires a foreseeably longer processing time,
Through Willemijn's shop responded within 14 (fourteen) days
with a confirmation of receipt and an indication of when the consumer
can expect a more detailed answer.

Article 17 – Disputes

1. On agreements between Willemijn's shop and the consumer to whom it relates
general terms and conditions apply exclusively to Dutch
applicable law. All disputes arising from the
agreement and/or these general terms and conditions will be
submitted to the competent judge of the district where
Willemijn's shop office holds.

Article 18 – Additional or deviating provisions

Additional or deviating from these general terms and conditions
provisions may not be to the detriment of the consumer and must
to be recorded in writing or in such a way that it can be used by the
can be stored in an accessible manner on a consumer
durable data carrier.