Exchanges and Returns
Exchanges and Returns
If you received the wrong items or the items you received
If your product is defective, please send an email to info@willemijnswinkel.nl to discuss this further.
Discuss. If you are not satisfied with the goods you received, you can return them to us within 14 days of receipt, provided they are in their original and saleable condition.
Once returned, you are entitled to a full refund, where
the cost of return shipping is not included. We cannot
refund or exchange items that appear to have been used, opened, or that
not be in original condition.
Request a return
● Please download, print and complete the return form
If you don't have one yet, please request the return form below.
form.
● Please send your return form together with a photo of the products you
return it to info@willemijnswinkel.nl by email.
● Once approved, please ensure your return is properly packaged and
meets all of the conditions below.
● Clearly mark 'Returns' on the outer packaging of your
package.
● Use an insured tracking service to ensure your
package arrives safely to us.
● Send a follow-up email with your tracking information to info@willemijns winkel.nl
Enclose your goods and return them to the following address:
Return Policy and Guidelines:
● All returned items must be unused, unopened and
provided with original plastic packaging.
● We are not responsible for the return shipping costs of
the articles.
● Please ensure that all returned items are properly packaged so that they
not get damaged in the mail.
● Please ensure that all return packages are shipped with a
traceable, insured service, because we do not take responsibility
can take for items that have been damaged or lost
during return transport.
● Make sure the return form is approved - without
approval may result in your return not being processed.
incorporated.
● Hygiene products cannot be returned.
To ensure the safety and hygiene of our products, we cannot accept returns on hygiene products such as underwear, cosmetics, etc., even if they are unopened. This policy is in place to prevent resale of products that may have been touched or opened by other customers.
Easy returns in three simple steps:
Step 1: Request the return form via the contact form below. Provide
your order number, email address and reason for return.
Step 2: Send your order
Please send the items together with the completed return form to the address
on the return form. Make sure you provide the package with a Track and Trace code.
code. As a sender you are responsible and we do not want any misunderstandings
to arise.
Step 3: Receive the purchase amount in your bank account
Once we have received the package, we will ensure that the purchase amount is returned to your bank account within five working days.
CONTACT US
Do you have questions about your return? Want to share something? We're happy to help! We're
available via the following channels:
For questions or comments, please email info@willemijnswinkel.nl
If you have any questions, you can always send a DM on Instagram.
And of course you can also reach us on Facebook!
