Order & Delivery

Order & Delivery

Do you have a Found Willemijn's store item you absolutely must have? Great!

Now select a color and/or size and click on ' add to cart '.
Of course you can continue shopping, you can always go back to your
shopping cart by clicking on the ' shopping bag icon ' at the top right.

Please note : having items in your shopping cart does not mean they are
be reserved.

Finished shopping? Then it's time to complete your order. Click on
the ' shopping bag icon ' at the top right to go to your Willemijn's shop's items to
go. In the next screen, you can still adjust the quantities if necessary.
Then click on the ' Proceed to checkout ' button. You will now arrive at the
checkout page. Here you can easily enter all your details on one page
to fill in.

Please note : Once you have completed your order you can no longer change it,
because your order is processed immediately so that you can receive it as soon as possible
can receive it as soon as possible.

1. WHAT ARE THE SHIPPING COSTS?

Willemijn's shop covers the shipping costs. So you don't pay any
postage costs.*

* You must pay the shipping costs to return your item yourself.

2. CAN I TRACK MY DELIVERY?

Yes, we ship all your items with Track & Trace. You can track your order.
via the order status page, you will receive the link by email as soon as you
order has been shipped.
It may sometimes take a while before the Track & Trace status is available.

3. WHAT ARE THE DELIVERY TIMES?

Willemijn's shop strives for fast delivery of the products. When you click
If you place an order before 3 p.m. on working days, we will endeavor to ship it to you
order can be processed the same day. Many of our items ship
We directly through our suppliers. This means that the average
delivery time 10 - 15 working days.

4. I AM NOT HOME DURING THE DELIVERY, WHAT NOW?
If your package cannot be delivered, it will wait for you for 7 days.
at a PostNL location (Bpost for Belgian orders). This also applies
You will receive a notification from the driver, which will also include the pick-up location.
stated. After these 7 days, PostNL will return the shipment to us.
Stockroom.

5. WRONG ADDRESS
It is the customer's responsibility to ensure that the
The shipping address you provided is correct. We will do our best to process and
to expedite shipping so there is always a small window to receive an incorrect
to correct your shipping address. Please contact us immediately if you
I think you have entered an incorrect shipping address.

6. LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. If it
in the event that your Track & Trace indicates that your package has been delivered to your address
delivered - but you have not received your order - please report this
an investigation will be started 14 days after the specified delivery date
by PostNL, we will keep you informed about this until the end of the
research.

Questions about your order
Do you have questions about your order? Then take a look at the frequently asked questions.
page. If your question isn't listed there, please feel free to contact us.